Privacy Policy

Effective Date: March 1st, 2025

Clasp & Crown (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (the “Site”), you acknowledge and agree to this policy.

1. Information We Collect

  1. Personal Information You Provide
    We may collect personal information that you voluntarily provide to us when you:

    • Contact us via email or through a contact form on the Site (e.g., your name, email address, or any other information you include in the message).
  2. Automatically Collected Information
    • Log Files: Our hosting server may automatically log certain non-personal data, such as your
      Internet Protocol (IP) address, browser type, and pages visited, which are collected for
      the purposes of website administration and troubleshooting.
    • Cookies: We use cookies to enhance your experience on our Site. Cookies are small text files
      stored on your device. Most web browsers allow you to control cookies through their
      settings. If you choose to disable cookies, some parts of the Site may not function
      properly.
  3. Google Analytics
    We use Google Analytics, a web analytics service provided by Google, to understand how you use our Site. Google Analytics collects information such as how often users visit the Site, which pages they visit, and what other sites they used prior to arriving at our Site. Google uses the collected data to track and examine the use of our Site, to prepare reports on its activities, and share them with other Google services.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • Communication: To respond to your inquiries, provide support, or address any comments or concerns you submit to us.
  • Site Improvement: To diagnose technical issues, analyse Site usage, and improve user experience using insights from Google Analytics data.
  • Legal Obligations: To comply with relevant Australian laws, regulations, or government requests.

3. Disclosure of Your Information

We do not sell or trade your personal information. We may share your information in the
following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our Site (e.g., hosting
    providers). These service providers are bound by contractual obligations to keep personal
    information confidential.
  • Legal Compliance: If required by law, legal process, or government request, or to protect our
    rights or property.

4. Data Retention and Security

We take reasonable steps to protect your personal information from unauthorized access,
alteration, disclosure, or destruction. We keep personal information only for as long as it is
needed to provide our services or as required by law. However, no method of data transmission
or storage is completely secure. We cannot guarantee absolute security of your information.

5. International Data Transfers

Our servers or service providers may be located outside Australia. When we transfer your
information internationally, we take steps to ensure an appropriate level of data protection
in accordance with the Australian Privacy Principles.

6. Your Rights and Choices

  • Access and Correction: You may have the right to access the personal information we hold about you
    and request corrections if you believe it is inaccurate, out of date, incomplete, or
    irrelevant.
  • Opt-Out: If you wish to opt out of marketing communications or any other data processing
    activities, please contact us using the information provided below.

7. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, or other online services. These
are not covered by this Privacy Policy, and we are not responsible for the privacy practices
of any linked websites or services.

8. Children’s Privacy

Our Site is not intended for use by individuals under the age of 16. We do not knowingly
collect or store any personal information from children under 16. If you believe a child
has provided us with personal information, please contact us so we can take the appropriate
steps to delete such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices,
legal obligations, or for other operational reasons. The updated version will be posted
on this page with the updated “Effective Date.” Your continued use of our Site after any
changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy
practices, please contact us at:

Clasp & Crown
[Insert Business Address]
enquiries@claspandcrown.com.au